At energy with solutions we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of personal data we collect, how we use and safeguard it, and the choices you have regarding your information when you use our services.
1. Information We Collect
1.1. Personal Information: We may collect various types of personal information from you, including but not limited to your name, address, contact details, account information, billing details, and payment information. This information is necessary to provide you with our utility services and to ensure accurate billing and communication.
1.2. Usage Data: We may collect usage data related to your consumption of our utility services, such as energy usage patterns, meter readings, and other relevant data necessary for service provision and billing.
1.3. Website and Mobile App Data: When you interact with our website or mobile applications, we may collect certain data, including your IP address, browser type, device information, and usage statistics. This information helps us improve our online services and enhance user experience.
2. Use of Information
2.1. Service Delivery: We use your personal information to provide you with utility services, process payments, manage your account, and respond to your inquiries or service requests.
2.2. Communication: We may use your contact details to send you important service-related information, such as billing notices, service updates, and notifications.
2.3. Internal Operations: We may analyze and process your information to improve our services, conduct research, monitor system performance, and ensure compliance with legal and regulatory requirements.
2.4. Marketing: With your consent, we may use your personal information to provide you with promotional materials, offers, or other communications about our products or services. You can opt-out of receiving marketing communications at any time.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review and enhance our security practices to ensure the ongoing integrity and confidentiality of your data.
5. Your Privacy Choices
5.1. Access and Update: You may review, update, or correct your personal information by contacting us using the contact details provided at the end of this policy.
5.2. Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
5.3. Cookies and Tracking Technologies: Our website and mobile applications may use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings or mobile app permissions.
6. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through appropriate means, such as by posting a prominent notice on our website or contacting you directly.